How Do I Return An Item?
1. Arrange your return by emailing firstname.lastname@example.org
2. Please prepare your package in its original packaging
3. Return back to us, providing a tracking number
What can i return?
You can return any item during the first 14 days after your purchase. This is a no questions asked service and if you’re not happy with your item for whatever reason email email@example.com
When will I get my refund?
Once we have received and inspected your return we will email you to let you know we have received it and to also notify you of your refund. This is usually done on the same day. Please note that dependant on your payment method this may take 3-5 days to arrive into your account.
Do we offer replacements or exchanges?
Yes, we do! If you receive your item and it's not quite what you're looking for then get in touch with us and either James or Richard will help you find something that is more suitable.
REPORTING AN ISSUE
Should you have an issue you can contact a member of our team by emailing firstname.lastname@example.org, or give us a call on 01992 552365. Please have your invoice or order number ready so that we can lookup your sales record.