All you need to know
What is your processing time?
We aim to process and dispatch all orders within 12 hours of you ordering. Orders purchased on a Friday will be dispatched Monday so they are not sitting in a couriers office over the weekend. Of course, this will be extended during national holidays.
Can I make amendments to my order?
You can make amendments to your order before dispatch however there is a possibility that this could cause a very slight delay in you receiving your order.
Amendments may include but are not limited to;
- Specification / Configuration
- Adding / Removing Items
- Delivery Address
- Payment Method
Due to the high level of fraud that we have previously experienced with the sale of Apple products we have to adhere to very strict payment terms and delivery procedures.
We accept payment via PayPal, Card or Debit Card (all major credit/debit cards accepted) or Bank Transfer.
- If you wish to pay via PayPal we have to ship to the address provided in PayPal. No room for negotiation here unfortunately.
- Payment via card will be shipped to the billing address of the card.
- For payment via Bank Transfer, we will raise you a Pro-Forma invoice, complete with our Bank Account details for you to send the payment and we can ship to any address required.
If I wish to make a cancellation?
If you cancel an order before it is dispatched you will receive a full refund.
If you cancel an order after it is dispatched you will be required to return the goods before your payment is refunded. Courier charge will not be refunded.
Will my MacBook be insured during delivery?
We will insure to the full value of every item on every delivery.
Tracking & Signature
All deliveries are sent on a tracked & signed for service.
For UK deliveries we use DPD who will provide a delivery time slot the morning of your delivery.
Tracking information will be sent to your provided email address upon dispatch.
If the courier is unable to complete the delivery, a note is left in the mailbox and reattempted the next working day. If your delivery fails please refer to the note left by the courier. This will include detail on how you can rearrange delivery.